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Condition matching
Rules Engine
Edit Rule
Name
Trigger
ticket_created
ticket_updated
sla_breach
customer_reply
escalation
Description
Conditions (JSON)
{"all":[{"field":"severity","op":"eq","value":"critical"},{"field":"subscription_tier","op":"eq","value":"enterprise"}]}
Actions (JSON)
[{"type":"escalate"}]
Priority
Enabled
Yes
No
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